Costco is known for its loyal customer base, but recent rule changes have frustrated many members. The warehouse giant has introduced new policies aimed at tightening membership usage, limiting certain perks, and increasing security at checkout. While some shoppers see these changes as necessary, others feel they are unfair and inconvenient. If you’re a Costco shopper, here’s what’s changing and whether it could affect you.
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1. Stricter Membership Card Enforcement
Costco has recently cracked down on membership sharing. Previously, customers could get away with letting a friend or family member borrow their card to shop, but now, employees are checking IDs more frequently. Some locations have even added photo verification to ensure that the cardholder is the one making the purchase. Members who have relied on shared access are frustrated, but Costco insists this policy helps keep membership fees fair for all paying customers.
2. Self-Checkout Restrictions
Another big change is Costco’s stricter self-checkout policies. Reports have surfaced that employees closely monitor self-checkout lanes and require additional verification before allowing purchases. Some locations have even restricted self-checkout to members only, preventing non-members from using it even if they’re shopping with a cardholder. This has caused delays and frustration for customers who prefer self-checkout for faster service.
3. Price Increases on Membership Fees
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Early last year, rumors were swirling that Costco was preparing to raise membership fees for the first time since 2017. While it was not confirmed at the time, many members were upset by the possibility of paying more for their yearly membership. In the later part of the year, those rumors were confirmed, and membership increased by $5.
4. Limits on Free Samples and Returns
Some Costco stores have introduced new policies restricting how many free samples customers can take. Previously, members could take as many as they wanted, but employees at some locations have started enforcing a “one-per-customer” rule. Additionally, Costco’s famously generous return policy has been modified for certain high-end electronics, limiting the return window to 90 days.
5. Changes to the Food Court Access
Costco recently implemented a rule requiring customers to have an active membership to access the food court. While non-members used to be able to grab a famous $1.50 hot dog combo, that perk is now exclusive to members. This change has upset budget-conscious shoppers who relied on the food court for cheap meals.
Costco’s latest rule changes have sparked mixed reactions among members. While some see them as necessary steps to maintain fairness and efficiency, others feel they are restrictive and frustrating. If you frequently shop at Costco, these changes could impact your experience. As the company continues to adjust its policies, members will have to decide whether the benefits of a Costco membership still outweigh the inconveniences.
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