Self-checkout lanes were introduced as a way to provide convenience, but for many shoppers, they’ve become more of a hassle than a help. Many grocery stores are using self-checkout as a way to cut labor costs, placing more responsibility on customers. Overcharges, increased surveillance, and even hidden fees have made self-checkout a risky choice at some retailers. While the machines can be useful for quick trips, customers are realizing they often don’t save time or money. If you’re frustrated with self-checkout, here are five grocery stores where the system might be working against you—and better places to shop instead.
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1. Walmart – Overcharges and Shrinking Staff
Walmart has aggressively expanded self-checkout, with some locations removing traditional cashiers altogether. While the machines seem convenient, many shoppers report frequent overcharges due to pricing errors or mis-scanned items. Some Walmart self-checkout systems also use weight sensors that flag purchases incorrectly, forcing customers to wait for employee assistance. At the same time, Walmart has reduced its number of staffed checkout lanes, meaning customers often have no choice but to use self-checkout. If you’re looking for a store that prioritizes customer service, Aldi and Trader Joe’s offer fast, efficient cashier-staffed lanes without the frustration of unreliable machines.
2. Kroger – Unfair Theft Accusations and Overpricing
Kroger has been criticized for using self-checkout technology to closely monitor customers, sometimes leading to unfair theft accusations. Many stores have installed AI-powered cameras that track every movement, flagging small mistakes as potential theft. Additionally, pricing glitches are common, with sale prices often failing to register at self-checkout. While employees can override errors, wait times for assistance can be long, making the process even more frustrating. If you want a better alternative, Publix and H-E-B are known for their excellent customer service and properly staffed checkout lanes.
3. Safeway – Hidden Fees and Glitchy Machines
Some Safeway locations have introduced hidden convenience fees for self-checkout, essentially charging customers extra for doing the work of a cashier. The machines themselves are also known for frequent glitches, with issues ranging from frozen screens to incorrect item scans. Many shoppers report that digital coupons often fail to apply at, leaving them paying higher prices than expected. Safeway has also been criticized for not having enough employees available to fix these issues, leading to long delays and customer frustration. A better alternative is WinCo Foods, which offers straightforward pricing and a more traditional checkout experience.
4. Target – Increased Surveillance and Limited Discounts
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Target has been rolling out AI-powered cameras in self-checkout lanes as well. The technology makes some customers feel uncomfortable with the level of monitoring. While the goal is to prevent theft, many shoppers have complained about being flagged for innocent scanning mistakes. Another drawback is Target’s limit on transactions, with many locations capping purchases at 10 to 15 items. This forces customers with larger carts to either make multiple transactions or wait in long, understaffed checkout lines. If you’re looking for a better shopping experience, Costco and Sam’s Club still offer a mix of self-checkout and fully staffed cashier lanes for a more efficient process.
5. Albertsons – Price Errors and No Accountability
Albertsons has faced backlash for self-checkout machines that frequently misprice items, especially on sale or clearance products. Customers have reported being overcharged at registers and struggling to get errors fixed due to a lack of available employees. With many locations reducing the number of cashier-staffed lanes, shoppers often feel pressured to use the lanes even when it doesn’t work properly. This lack of accountability can lead to lost money and wasted time, making self-checkout more of a burden than a convenience. Stores like Sprouts Farmers Market and local co-ops focus on traditional checkout lanes, ensuring fair pricing and a smoother shopping experience.
While self-checkout may seem convenient, it often comes with hidden costs, technical issues, and frustrating experiences. Many grocery stores use the lanes to cut labor costs while increasing customer surveillance. This creates an environment where mistakes and overcharges are common. If you’re tired of self-checkout problems, consider shopping at stores that prioritize properly staffed lanes and better customer service.
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